We regret to inform you that NNA Direct Support Services is closing due to a new company direction.

A heartfelt thank you to our participants, business partners, and employees for your support and dedication.


Blog Layout

Tips for creating accessible content on social media

We live in a world where the majority of us, in fact around 80% of us, have at least one social media profile. For a business, social media is important to gain brand awareness and connect with consumers. But have you ever stopped to think how easy that content is to access?


From a business to personal account, our content is out there for different users to enjoy. But there are users who might not be able to read those posts or see your images. In Australia, over 4 million people are living with a disability. So how can we ensure the content we put out on social media is accessible?

When it comes to content creation on social media, we all have a part to play to make it as accessible as possible. The below best practices may take a bit of getting used to, but these simple actions can help you cater to a wider audience. Here are 4 of our top tips that will make your social media more accessibility friendly:

Image descriptions


Have you ever come across a description of an image and wondered what it was for? Image descriptions are written captions at the end of a social post that describe the image. They include descriptions of photos, videos, graphics and anything with visual information. Image descriptions describe images and graphics to people who use screen readers. 


Putting in an image description is so quick and easy; it only takes a few extra seconds to include in your post. In plain terms, all you need to do is write out what you can see in the image. Check out our Instagram to see our examples. 


Handy tip: Some social media platforms include alternative (ALT) text which is great way to improve the accessibility of your post. But it shouldn't replace an image description. Why? Image descriptions provide more detailed descriptions than alt text. This helps users understand what is in the image in more depth.



Writing your hashtags in camelcase 

Let’s talk about hashtags! Writing your hashtags in all-caps might look nice but it is rather difficult to read. #thisisnotaccessible, it is better to #WriteYourHashtagsLikeThis. Camelcase starts every word with a capital letter. Writing like this makes hashtags easier to read and supports automated screen readers. 


 

Make sure video content has open and/or closed captions


Firstly, you might be wondering, what is the difference between open and closed captions? Well, we’re glad you asked. 


  • Open captions: Included captions that are imprinted on the video during editing


  • Closed captions: Captions that can be turned on and off
     


Open captioning is popular and allows anyone to watch a video without noise. But too often, they are overlooked as an essential part of video content. Without open captions, people with hearing difficulties may miss out on the message.
 

Open captions help to make sure that the text on the screen is accurate, as they are added during the editing phase. Plus, they are more reliable than automated video transcripts offered on many video platforms. 



Use of emojis


It can be easy to get carried away with emojis… especially with all the new and cool updates. Imagine someone is talking to you and ends their sentence with red heart, red heart, red heart, peace sign, peace sign. It would be pretty annoying, right? Screen readers read the emojis out loud. So, use them sparingly and preferably not in the middle of sentences - that could get confusing. 




In today's virtual world, accessibility on social media is more important than ever. Making accessible content doesn't need to be hard or take too much time, but it goes a long way to include everyone in the online community.


We hope you find these tips useful, and we encourage you to apply them on your own social media content. 




NNA Direct Support can provide in-home disability and nursing support services across Brisbane. To learn more about our supports or to chat with one of our friendly team members about how we can work with you, reach out to us today. 

Photo of a blonde haired women with the NNA DSS logo
By Shazamme System User 05 Jul, 2023
Introducing our Manager of Nursing Services, Kelly!
By Shazamme System User 28 Jun, 2023
Introducing our Business Development Consultant, Fiona!
By Sarah Dean 19 May, 2023
Learn about the Importance of Incident Reporting
By Shazamme System User 03 May, 2023
Introducing our Service Coordinator, Teressa! Teressa is located in Shellharbour and joined us at the end of 2022 in November. She brings with her 20 years of customer service experience. Get to know a bit more about her below! What do you see as the biggest opportunity for disability support providers? The biggest opportunity for our NDIS participants is that they now have more choice and control over how their support are delivered so they can achieve their goals. Fun facts about you: Love to spend time with the Grandkids Travelling and meeting new people/cultures Great listener I have 4 boys and 2 grandsons that still are all at home, so need my girl time with friends What are you most excited about for in 2023? I love meeting new people, so starting at NNA has given me the opportunity to do just that. In 2023, I am hoping that I can get more involved with our participants.
28 Apr, 2023
We would love to introduce to you our Care Coordinator for Sydney, South Brisbane and Wollongong area, Shae. Shae recently joined us and supports our NDIS participants with any queries. She also ensures all programs are running smoothly and documents, such as Service Agreements, are up to date and are in line with NDIS quality and safety standards. Shae has 13 years of industry experience, and we are very excited to have her on the team. Get to know Shae from our Q&A with her below. What do you see as the biggest opportunity for disability support providers? Being able to assist NDIS participants to live their best life. What do you enjoy most about working in the disability sector? Interacting with participants and supporting them to live their life more independently. What do you enjoy most about working in the disability sector? I think there are a few challenges, but what makes it most difficult are the continual guideline changes as well as the increasing need for high quality staff. Know any fun facts? Australia has over 60 separate wine regions… you’re welcome. What are you most excited about for in 2023? Professionally, learning all there is to know about Specialist Disability Accommodation. Personally, my eldest daughter graduating from university and establishing her career. If you are needing to speak to Shae, send her an email below! shaeleigh@nnadirectsupport.com.au
By Shazamme System User 28 Feb, 2023
Recently, we caught up with Joseph Semaan who we previously introduced to you as our Customer Engagement Manager. But we wanted to reintroduce you to him and his new role at NNA Direct Support Service. Joseph is now our Business Development Consultant based in Western Sydney and has been with us since November 2021. He has over 5 years of experience in the disability sector and has been great to have on the team. What do you see as the biggest opportunity for disability support providers? To reach more participants and assist them to live more independently and improve their well-being and quality of life. Biggest challenge for the disability support sector? Firstly, the National Disability Insurance Agency (NDIA) not responding quick enough to plan reviews, impacting participants care. Also, the risk of organisations not meeting professional standards to provide model care to participants. What are some fun facts about you? I have a Diploma in Remedial Massage and ran a business for over 12 years. What are you most excited about for in 2023? Professionally, I am excited to continue to expand the business and help as many people as possible. Personally, watching my daughter grow and celebrate her 1 st birthday. If you or someone you know is looking for support in Sydney, please get in touch with Joseph on LinkedIn here .
By Shazamme System User 25 Jan, 2023
Building strong patient relationships as a Community Nurse with NNA Direct Support Service
23 Nov, 2022
Disability Care Plans. What are they and why are they so important
19 Oct, 2022
Getting the right match between a support worker and a participant can be tricky. Perhaps this is the reason why many disability support providers don’t give their customers much of a choice (or a very limited one at best) when it comes to their support workers. Here at NNA Direct Support Service, we see the positive impact well-matched support makes in the quality of care. That’s why we go the extra mile when it comes to finding the right person, not only for the job, but so they really “get” our individual customers. How we make the right match When we have a new participant in need of support, our engagement team will go and meet with them. This is not only to learn about the participant’s individual support requirements but also to understand them as a person. We go through their interests, hobbies, and cultural background with the aim of finding d a best-fit support worker with similar interests and the skills required. Taking the time to really get to know the people we hire in the onboarding process means rapport is built much easier between the participant and the support worker. In cases where we have unique customer requests, the team will try to think outside the box to find the right match. An example of a successful match “A while back, we had a new participant with down syndrome come onboard with NNA Direct Support Service. She absolutely loves horses. In the hope we could find a support person who shared her interest, we reached out to the local equestrian club in her area. We were able to find a great candidate who had pet horses. At the meet and greet, as soon as the participant heard about the applicant’s common interest and love for horses an instant connection was made. They have been working together for now 12 months.” Dyllan, Workforce Manager at NNA Direct Support Service Maintaining professional standards While finding the right fit between support worker and participant is something we try our best to do, it's important to note this doesn't mean compromising on professional standards. Thanks to our education partner, Australian Health Academy, NNA Direct Support workers are taken through a one-day training session focused on support worker fundamentals, such as: Manual handling Effective communication Meal-time assistance How to deliver personal care Provide participant reports (This depends on where the candidate is at with their skillset) Ensuring support workers are both a great fit, but also have the skills and experience required to deliver professional support provides benefits on both sides; our frontline workers feel confident and supported in the work they do, and our customers receive professional service from people they enjoy working with. A win-win arrangement Getting a good match is a win-win. It creates a better support environment for the participant and makes work more enjoyable and rewarding for support workers. Continuity of care is something we strive for here at NNA Direct Support Service and we know high staff turnover can leave participants feeling uneasy and unsettled. By getting the match right from the start, the participants and their trusted support worker work together to complete daily tasks, embrace common interests, accomplish goals, and importantly, have fun along the way. One of the most rewarding aspects of being a support worker is seeing the positive impact and difference good support can make in another person’s life. Once compatibility is achieved, we do our best here at NNA Direct Support Service to ensure our support workers work the same shifts with the same people each week. Keen to learn more about what life is like as an NNA Direct Support Worker? Take a read of our interview with Clair.
More Posts
Share by: