Our Feedback Process
Our Feedback Process
Have feedback or a complaint?
We want to hear from you
If you are not happy with your support services or support workers at NNA Direct Support, it's okay to make a complaint. In fact, we want to hear from you if something is not right or if you think we can improve our services.
How do I make a complaint?
Download our easy read guide to learn how you can make a complaint with NNA Direct Support Service and what will happen next. If you are ready to make your complaint, fill out the form below and click 'submit'. Alternatively, you can send us your complaint via email at dss@nnadirectsupport.com.au or call 1300 346 052.
Our team will aim to get back to you within 2 business days of submitting your complaint or feedback.
Need help making a complaint?
If you need an advocate to help you make a complaint, contact People with Disability Australia by calling 1800 422 015 or emailing pwd@pwd.org.au
