Who we are
NNA Direct Support Service was created to help people living with disabilities, their families and carers. We offer in-home support to NDIS participants and caregivers through our large network of support workers and nurses.
Our Story
Originally established in 1997, our sister organisation, Network Nursing Agency (NNA), started out as a family run business with our agency seeking to provide a service to the community by ensuring that the patients of New South Wales busiest hospitals and healthcare clinics could always rest assured that they would receive an outstanding level of care during their most difficult times.
Over 20 years later the brand still lives on strong and remains a family run business.
Our Values
Be Human
Who we are as people and how we treat people – authentic, fair, compassionate and inclusive
Be Bold
We are bold in our pursuit to deliver the best care. We innovate to deliver flexible, inclusive care and shift mindsets to bring about positive change in the community
Be Memorable
People are at the heart of what we do. We strive to be remembered for the experience we provide for all clients and staff
Be Extraordinary
We are culturally minded and diverse. We recognise and promote everyone’s ability to live an extraordinary life
"I have been working with NNA Direct Support Service since 2019. They have provided reliable, high quality staff consistently. The team is committed to excellence in service provision and importantly if things don't go as planned they are sorted out in a timely and helpful manner. They are reliable and I look forward to working with them into the future."
Support Coordinator, NSW
"We have been provided with the most amazing carers over the past two years; they’ve become like family. We’ve been really blessed. I can leave the house feeling confident that my husband is being well cared for and that his needs will be met. An amazing company."
Lauren & Shaun, Participant /Wife
"NNA was so helpful when I had a fall and fractured my wrist. They organised to take me to the hospital for last minute surgery, feed my dog, pick me up etc. I then recieved support at home and by the end, I decided I wanted the new support worker as my regular support, as we got along so well. I don't think any other company would have set up the services in such a short amount of time. Thank you NNA."
Joyce, Participant
"…it’s tough to get out and about by myself. [NNA Direct Support Service] makes it easier for me to get around and to do the things I need to."
Aurora, Participant
"I have been an NNA Direct Support Service client for over 2 years. They are very quick and responsive to adjust shifts and accommodate my needs as they change. Their workers are nice, respectful, and their management has been the best. I highly regard NNA Direct Support Service."