Introducing our new Concierge Service in partnership with Summer Housing
NNA Direct Support Service is thrilled to have been selected as the provider of choice by Summer Housing’s tenants to deliver a new concierge support service. Last week, we had the pleasure of meeting the new residents of The Grace apartments in Hornsby, checked out their swish pads and chatted to them about our on-call Concierge Service.
Established in 2017, Summer Housing’s mission is to expand the range and scale of diverse housing options for people with disability living in, or at risk of admission to, residential aged care, particularly younger people. The Grace provides beautifully presented single-level apartments that have been designed to achieve Platinum level certification under Liveable Housing Design Guidelines and meet High Physical Support design requirements under the NDIS.
Summer Housing raises the bar when it comes to quality design for disability housing, and our Concierge Service seeks to be the premium service to match. We share the belief that younger people with disability should have the ability to live in a home that meets their needs and allows them to continue to actively participate in the community. To compliment the support model and accessible design at The Grace, our Concierge Service aims to maximise independence with a 24/7 on-call service, whereby tenants can access to unplanned, on-hand support when they need it.
Image of the interior of a single-level apartment at The Grace. Photo source:
https://summerhousing.org.au/projects/the-grace-hornsby/
While our Concierge Support service runs separately to NNA Direct Support’s individual support services, our team of dedicated support workers and nurses can also provide in-home 1:1 support to tenants if they choose.
Some examples of how our Concierge Service can help SIL and SDA tenants:
- An extra support worker to meet residents’ needs e.g. to assist with a hoist transfer
- On-call support overnight or for unexpected situations
- Emergency support for when something goes wrong
- Collecting a package that has been delivered if nobody is home or unable to pick up
- An extended support network if you are feeling unsettled in your new home or need some advice on local services
It was wonderful to spend the day getting to know the new tenants at the Grace and welcome them with a little housewarming gift. We wish them all the best getting settled into their beautiful new homes.
If you’d like to learn more about our Concierge Service for SIL or SDA accommodation tenants and providers, please reach out to dss@nnadirectsupport.com.au.
